Refund policy

Refund & Return Policy

We want you to be happy with your order, and we also keep our process careful so it stays fair for everyone.

Damaged, defective or incorrect items
Contact us at [support email] within 14 days of delivery with your order number and clear photos or a short video of the item, its packaging and the shipping label. We'll send a replacement or issue a refund once we've reviewed it. We may ask for additional verification.

Changed your mind
You can request a return within 30 days of delivery for unused items in their original packaging. Contact us first so we can approve the return. Returns sent without approval can't be refunded. The customer pays return shipping, and a [15%] restocking fee may apply to opened items.

How returns are checked
A returned item must be the same item we shipped, matching its model label and serial number. We reserve the right to refuse a refund if it isn't.

Refunds
Approved refunds go to your original payment method within 5–10 business days after we receive and inspect the item (or after we approve a damage claim). Original shipping is not refunded unless the item was damaged, defective or incorrect.

Cancellations
Orders can be cancelled before they ship. Email us as soon as possible.